Happy New Year! Now that the semester is under way for most of you I thought it would be a good time to get back to the core of what makes your campus One Card program a success. Whether or not you have an actual card office, below are six tips that came from Deb Hoefer, NuVision Client Solutions Advisor, regarding how to create and maintain a successful campus card program. As always, I welcome your thoughts and feedback.
- Have a point person. Whether the position is a Campus Card Office Coordinator, or someone who oversees the program with other duties, a person on campus who is familiar with the system, understands the needs of the campus and has the ability to be the champion/advocate for the system.
- Know key departments on campus. Once a system is installed, that is only the beginning. By talking with departments and colleagues around campus, you can find that there are challenges that are looking for solutions. The Campus Card Program may be that solution. Reach out to the Tutoring Center, Recreation Center, Academic Departments, Athletics, Alumni, Career Centers, Student Support Services, etc. The campus card system can be used for far more than managing meal plans.
- Market what you do. On most campuses, the Campus Card program forgets or minimally markets their services to the campus and their students. Remember to tell your story, show all the great ways the program is impacting food services, access to buildings/rooms, financial data, etc. What you do everyday impacts the entire campus, whether they know it or not. Do not be afraid to show and tell all the great things you do!
- Have a back up plan! In one year the office we were working in had a major flood and then a remodel to create space for another department to share with the card office. Both times, we needed to relocate the card office, and be ready to card for Spring Semester. We needed a space with network connection, phone connection, could be secured and could handle lines at the beginning of the semester. Once the flood happened, decisions had to be made quickly. We had 2 days to get the office open and ready for students to return. We used a space on our second floor in our Administration Area of the University Center. Space was tight and not ideal, but with lots of teamwork and help from IT, we made it work. Once the card office was repaired, we moved back after the start of the semester. A back-up plan is key and hopefully a plan you will not ever need to use!
- Keep Inventory Up to Date. Turnover happens, and even if it doesn’t, keeping up on equipment purchases, repairs, updates, etc. are not always something we remember. If you document all of your equipment, purchase dates, upgrades, etc. on a spreadsheet and update it when a new piece is added or replaced, it will be easy to let your school know what you have, ages of equipment and support costs.
- Join a professional organization. A great way to keep up on trends and new technology. So many opportunities are available online to network and learn. We highly recommend getting involved with NACCU, the National Association of Campus Card Users. You can find out more at www.naccu.org.